Booking

If you are interested in booking one of our adventure programs, please email us following information:

  • number of persons in your party
  • means of travel to croatia
  • your preferred date(s)
  • your preferences (single/double/twin room)
  • form of payment

For booking please e-mail us at info@huck-finn.hr and your message will be forwarded to the area manager.

After we receive your booking request we will reply in short notice and inform you of the way of payment; more information about that you can find here:

Payment

There are three forms of payment you can do after booking your holiday;

1. Bank Transfer
Please transfer the payments to:

Zagrebačka banka d.d.
Trg bana Jelacica 10, 10 000 Zagreb, Croatia
SWIFT: ZABAHR2X
Account: 2100182019
IBAN: HR0423600001101583902

For:
Huck Finn d.o.o.
Grada Vukovara 271
HR-10000 Zagreb

2.Online Credit Card Payment (Gateway Payment)

OPG-logo3b
Amex MC_logo8b VISA-VbV_74x40b

This is a new version of e-payment and it is 100% confidential and safe. It works like this; we send you internet link which will open a page that contains a payment form. This form is only visible to you. When you insert your credit card info (American Express, Diners, Visa or Master Card) on amount agreed, the payment goes through and in few days we receive the money.
After we receive the money, we will send you invoice via e-mail. For that we will also need your home address.

All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

There is a 5% fee for all credit and debit card payments.

Guarantee of online purchase:

MC_SC

Introducing MasterCard® SecureCode™
MasterCard® SecureCode™ is a new service from MasterCard and your card issuer that provides added protection when you buy online. There is no need to get a new MasterCard or Maestro® card. You choose your own personal MasterCard SecureCode and it is never shared with any merchant. A private code means added protection against unauthorized use of your credit or debit card when you shop online.
Every time you pay online with your MasterCard or Maestro card, a box pops up from your card issuer asking you for your personal SecureCode, just like the bank does at the ATM. In seconds, your card issuer confirms it's you and allows your purchase to be completed.
To find out more about MasterCard SecureCode go to www.mastercardsecurecode.com.

VISA_SC

Same card, added safety online.
Verified by Visa is a new service that lets you shop online with added confidence.
Through a simple checkout process, Verified by Visa confirms your identity when you make purchases at participaring online stores. It's convenient and it works with your existing Visa card.
Plus, Verified by Visa is a snap to use. You register your card just once, and create your own password. Then, when you make purchases at participating online stores, a Verified by Visa window will appear. Simply enter your password and click submit. Your identity is verified and the purchase is secure.
To activate Verified by Visa in your Visa card, or to learn more, contact the financial institution that issued your Visa card.
Click www.visaeu.com for more information.

RESERVATIONS AND PAYMENT

All reservations/bookings should be made in writing, by e-mail, fax or in person in Huck Finn office as well as at the offices of our partner travel agencies. The Client is obligated to provide any information which is required for the reservation process. The deposit of 50% of the amount total is required at the time of booking. The remaining amount must be paid no later than 30 days prior to the beginning of the service for multi day trips and packages.

CANCELLATION POLICY

All cancellations must be in writing - by email or fax.
Cancellation charges per person (percentage of total arrangement price):

- 30 or more days prior to arrival 10%
- 29 – 22 days prior to arrival 25%
- 21 – 15 days prior to arrival 40%
- 14 – 8 days prior to arrival 80%
- 7 – 0 days prior to arrival 100%
- No show 100%

CANCELLATION and CHANGES MADE BY HUCK FINN

The itineraries are subject to change depending on group abilities and preferences, weather conditions, water levels, other acts of God, special events of interest and similar. For client's safety and comfort reasons Huck Finn reserves the right to alternate programme without prior notice.
In a case of major changes or cancellations, Huck Finn will advise the Client as soon as possible and provide the following options:

a) Client may accept a new departure date or destination offered by Huck Finn
b) Client may accept a replacement package/excursion of equivalent or closely similar itinerary
c) Client may cancel his/her booking altogether and receive a full refund of the money paid.

The Client is obligated to inform Huck Finn of his/her decision within 7 days of the offer. If the Client does not, Huck Finn will book a replacement package/excursion

REFUND CLAIMS

If the client is not satisfied with the accommodation, equipment or service provided he/she should contact Huck Finn employee (tourleader/guide/representative) immediately in order to find a satisfactory change or replacement. Refund claims will be considered invalid unless the Huck Finn was notified in time.
All refund claims must be submitted to Huck Finn in writing within 30 days of the completion of the trip.

The Client is obligated to:

  • have valid travel documentation
  • respect and abide by all customs and foreign exchange regulations of the destination country
  • advise Huck Finn of any form of disability or impairment, which may be restrict the enjoyment of the Client's trip
  • provide the document which confirms payment of service (the voucher, bank receipt or excursion ticket received by mail, e-mail or in person) to the service provider
  • enquire whether or not he/she requires a visa for Croatia as well as neighboring countries if travelling through them is included in the itinerary.
  • If the Client does not follow these regulations, he/she will be held responsible for any expenses or damages. By confirming a reservation, the Client is obligated to pay the service provider on the spot for any damage(s) he/she may have caused.

CLIENT'S INSURANCE

All Huck Finn clients are insured for the event of personal injury that may occur during local transfers or while taking part in guided outdoor activities to the maximum amount of 10,000 euros. Insurance to higher amounts would significantly reflect the package/excursion price; therefore Huck Finn reccommends the clients to purchase travel and other additional insurance from a reliable insurance company in the country of residence. If the clients wishes to purchase additional insurance (injury, damage, lost property, travel insurance and similar) Huck Finn strongly recommends each client to read the terms and conditions carefully.

PERSONAL INFORMATION SECURITY

The Client provides personal information of his/her own free will. Personal information is required for processing requested services. The same information shall be used for inter-communication. Huck Finn is under obligation that the personal information of the Client will not be taken out of the country or given to a third party except for the purpose of carrying out requested services. The exception of passing on personal information to third parties refers to cancellation insurance or insurance against accidents and illness, insurance of lost luggage and health insurance for the duration of the trip both locally and abroad. Should the Client request insurance, the personal information of the Client will be passed on to the insurance company. The personal information will be kept in a database in accordance with the management's decision on the method used for collecting, processing and securing personal information.

COURT JURISDICTION

Should a client not be satisfied with the manner in which his/her complaint was handled, he/she has the right to judicial arbitration. The Client and Huck Finn will aim to settle possible law suits in the application of this Agreement and if an agreement cannot be reached the issue will become subject to the decision of the Zagreb Court jurisdiction, under the authority of the laws of the Republic of Croatia.