Huck Finn Terms and Conditions

Please read carefully the Huck Finn terms and conditions to find out about the rules and conditions related to the use of the Huck Finn Adventure Travel website.

MERCHANT

This website is owned by Huck Finn Adventure Travel d.o.o.., Janka Leskovara 14, 10 000 Zagreb, Croatia, VAT 66802959608.

RESERVATIONS AND PAYMENT

All reservations/bookings should be made in writing, by e-mail, fax, or in person, in the Huck Finn office as well as at the offices of our partner travel agencies. The Client is obligated to provide any information that is required for the reservation process. The deposit of 50% of the total amount is required at the time of booking. The remaining amount must be paid no later than 30 days before the beginning of the service for multi-day trips and packages.

CANCELATION POLICY

All cancellations must be in writing – by email or fax.
Cancelation charges per person (percentage of total arrangement price):
– Within 24 hours from booking, 0% (free cancellation)
– 30 or more days before arrival 10%
– 29 – 22 days before arrival 25%
– 21 – 15 days before arrival 40%
– 14 – 8 days before arrival 80%
– 7 – 1 days before arrival 90%
– No show 90%

CANCELATION and CHANGES MADE BY HUCK FINN

The itineraries are subject to change depending on group abilities and preferences, weather conditions, water levels, other acts of God, special events of interest, and similar. For client’s safety and comfort reasons, Huck Finn reserves the right to alter the program without prior notice.
In a case of major changes or cancellations, Huck Finn will advise the Client as soon as possible and provide the following options:

a) Client may accept a new departure date or destination offered by Huck Finn
b) Client may accept a replacement package/excursion of equivalent or closely similar itinerary
c) Client may cancel his/her booking altogether and receive a full refund of the money paid.

The Client is obligated to inform Huck Finn of his/her decision within 7 days of the offer. If the Client does not, Huck Finn will book a replacement package/excursion

REFUND CLAIMS

If the client is not satisfied with the accommodation, equipment, or service provided, they should contact the Huck Finn employee (tourleader/guide/representative) immediately to find a satisfactory change or replacement. Refund claims will be considered invalid unless Huck Finn was notified in time.
All refund claims must be submitted to Huck Finn in writing within 30 days of the completion of the trip. Refund claims can be submitted by email directly to your booking agent or info@huckfinncroatia.com. Alternatively, you can submit your refund claim by regular mail to the company’s HQ address.

The Client is obligated to:

• have valid travel documentation
• respect and abide by all customs and foreign exchange regulations of the destination country
• advise Huck Finn of any form of disability or impairment, which may restrict the enjoyment of the Client’s trip
• Provide the document which confirms payment of service (the voucher, bank receipt, or excursion ticket received by mail, email, or in person) to the service provider
• Enquire whether or not he/she require a visa for Croatia, as well as neighboring countries, if traveling through them is included in the itinerary

If the Client does not follow these regulations, he/she will be held responsible for any expenses or damages. By confirming a reservation, the Client is obligated to pay the service provider on the spot for any damage(s) he/she may have caused.

CLIENT’S INSURANCE

All Huck Finn clients are insured for the event of personal injury that may occur during local transfers or while taking part in guided outdoor activities to the maximum amount of 10,000 euros. Insurance for higher amounts would significantly reflect the package/excursion price; therefore, Huck Finn recommends that the clients purchase travel and other additional insurance from a reliable insurance company in the country of residence. If the client wishes to purchase additional insurance (injury, damage, lost property, travel insurance, and similar), Huck Finn strongly recommends that each client read the terms and conditions carefully.

PERSONAL INFORMATION SECURITY

The Client provides personal information of his/her own free will. Personal information is required for processing requested services. The same information shall be used for intercommunication. Huck Finn is under an obligation that the personal information of the Client will not be taken out of the country or given to a third party except to carry out requested services. The exception of passing on personal information to third parties refers to cancellation insurance or insurance against accidents and illness, insurance of lost luggage, and health insurance for the duration of the trip, both locally and abroad. Should the Client request insurance, the personal information of the Client will be passed on to the insurance company. The personal information will be kept in a database following the management’s decision on the method used for collecting, processing, and securing personal information.

COURT JURISDICTION

Should a client not be satisfied with how his/her complaint was handled, he/she has the right to judicial arbitration. The Client and Huck Finn will aim to settle possible lawsuits in the application of this Agreement, and if an agreement cannot be reached, the issue will become subject to the decision of the Zagreb Court jurisdiction, under the authority of the laws of the Republic of Croatia.